Dear Clients of VRHOH,
In an effort to comply with the evolving policies mandated by the CDC concerning COVID-19, we are taking precautionary measures in how we provide continued care to our patients.
**Effective Immediately: We will be instituting “car side” intake for everyone. This new protocol is modeled after North Carolina State Veterinary Hospital. This will allow us to continue to provide excellent care to your pet and also comply with safe social distancing. Please understand that the following policies are intended to keep you and our employees safe.
What clients should do when they arrive at the hospital:
Specialty clients (Dr. Helms/Dr. Wood/Dr. Wolff):
- Call the main phone line (828) 328-6697 and state why you are arriving. Please remain in your vehicle with your pet.
- A client service representative will discuss your needs by phone when you arrive and may place you on a brief hold while the technician is paged.
- At the end of the phone conversation, a technician/assistant will come to the parking lot to bring your pet (animal) into the building for evaluation. They will hand you an intake questionnaire to fill out while they evaluate your pet within the hospital.
- After the doctor evaluates your animal, you will receive a phone call to discuss recommendations and a plan moving forward. Verbal consent for treatment and details surrounding financial estimates will be authorized via this phone call.
Shortly thereafter you will receive a phone call from a client service representative to obtain a deposit via one of our payment methods:
- Credit card or Care Credit are preferred, but cash or check will also be accepted.
- Call the main line (828) 328-6697 and notify the client service representative why you are bringing your pet in.
- Please remain in your vehicle while a Triage Nurse comes out to assess your pet.
- A Triage Nurse obtains a brief history car side and takes your pet back for assessment. **Please bring cats in a carrier
- The Triage Nurse hands you a history questionnaire to fill out while you wait.
- When your pet is ready to be examined, another technician/assistant will meet you car side and bring your pet in for the doctor to examine along with the history intake form.
- Your pet will be placed in a cage in our treatment area while the doctor calls you to discuss their exam. An estimate for a workup may be given via telephone, similarly we can email you a digital copy to review.
- You will be transferred to one of our client service representatives to leave a deposit.
- When/if your pet is ready to be discharged, you will be called and the discharges discussed via telephone.
Updates will be given regularly via phone by your medical team. Once the care of your animal is complete, the discharge process will be discussed.
The Centers for Disease Control has a comprehensive website with general information and more about COVID-19 and animals: https://www.cdc.gov/coronavirus/2019-ncov/faq.html
- Wash your hands for 20 seconds with soap and warm water
- Use paper towels that can be discarded vs. sharing cloth towels
- Practice social distancing
- Avoid touching your face
- Use hand sanitizer when hand washing is unavailable